HLC has decided to cancel the 2020 Annual Conference, scheduled to occur April 17–21, due to the ongoing and growing threat posed by the Coronavirus outbreak. HLC will be refunding all registration fees. Please note: Individual attendees will need to cancel their own hotel and travel reservations. If you had a reservation at the Hyatt Regency Chicago, HLC will cancel all reservations in the HLC Room Block and the one night deposit will be refunded.

More Information

Registration

What should I do about my registration to the Annual Conference?
HLC will process refunds for all registrations on or before April 15, 2020. Credit card refunds will be processed back to the credit card used to pay for your registration. If you paid by check and HLC has processed the payment, a refund check will be issued within 21 business days. Registration fees from 2020 cannot be transferred to the 2021 conference.

What if I already cancelled my registration and I was charged a cancellation fee? Can I get that money back?
Yes, HLC will process a full refund, including cancellation fees for all previously cancelled registrations.

Lodging

What should I do about my hotel reservation?
Individual reservations must be cancelled directly with the hotel. If you had a reservation at the Hyatt Regency Chicago, HLC will cancel all reservations in the HLC Room Block and the one night deposit will be refunded.

Air Fare

I have already made my travel arrangements. What do I do about my flight?
Please refer to your airline carrier’s policies regarding any cancellation fees associated with your flight. Several carriers have communicated that fees will be waived for cancellations under certain circumstances.

Conference Program

My proposal was accepted for the 2020 Annual Conference. Does this mean that my session will automatically be placed on the agenda for the 2021 program?
HLC thanks each of our presenters for their willingness to share their innovative practices. The call for proposals is issued annually to ensure timely content. HLC will send an early invitation to 2020 presenters encouraging them to resubmit a proposal, expecting that it may have updates.

I purchased an exhibit booth and/or other opportunities for the 2020 Annual Conference. Do I get a refund?
HLC thanks you for your support of our Exhibitor Program. Your organization can cancel your booth package and any additional opportunities purchased for a full refund, or you can apply your 2020 booth or sponsorship package to the 2021 conference by April 15, 2020. Because booth fees may change from year-to-year, if you opt to roll over your current year fee, a small balance may be due for 2021.

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