Institutional Records of Student Complaints

An institution shall be able to demonstrate that it keeps an account of the student complaints it has received, including its processing of those complaints, and how that processing comports with the institution’s policies and procedures on the handling of grievances or complaints. Upon request, an institution shall make available to HLC evidence that, at regular intervals, it analyzes data related to student complaints received and identifies opportunities for institutional improvement.

Policy History

Last Revised: June 2019
First Adopted: February 1998
Revision History: Adopted February 1998; revised August 1999; revised and renumbered June 2012; revised June 2019, effective September 1, 2019
Notes: Former policy number: 4.0(b). In February 2021, references to the Higher Learning Commission as “the Commission” were replaced with the term “HLC.”