Institutional Records of Student Complaints
Policy Number: FDCR.A.10.030
HLC’s Board of Trustees adopted revisions to this policy on November 6, 2025. The revised policy will go into effect on September 1, 2026.
An institution shall be able to demonstrate that it keeps an account of the student complaints it has received, including its processing of those complaints, and how that processing comports with the institution’s policies and procedures on the handling of grievances or complaints. Upon request, an institution shall make available to HLC evidence that, at regular intervals, it analyzes data related to student complaints received and identifies opportunities for institutional improvement.
Policy History
Last Revised or Edited: November 2025, effective September 2026
First Adopted: February 1998
History:* revised August 1999; revised and renumbered June 2012; renumbered November 2012 (former policy number 4.0(b)); revised June 2019 (effective September 2019); edited February 2021; revised November 2025 (effective September 2026)
Notes:
* In the history, “revised” indicates that the HLC Board of Trustees adopted changes to the policy, and “edited” indicates that HLC staff made technical amendments or minor editorial revisions that did not require formal Board approval.
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