Higher Learning Commission

You might think Stephanie Kramer is a history buff, as she lives in one of the few remaining homes that survived the Great Chicago Fire of 1871. In reality, though, she is on the cutting edge of things, having helped to prepare, test and launch several of HLC’s leading Information Technology (IT) systems, including an internal database as well as Canopy, which are not only are fast and convenient for members, peer reviewers and employees, but which also are moving HLC by leaps and bounds into the future. 

1. When and how did you first learn about accreditation?  

I worked in the registrar’s offices at three HLC accredited institutions, including Northwestern University, so I knew the importance of accreditation, but didn’t realize all that it entails until I started working 11 years ago at HLC.

2. How do you explain your work with HLC to people who aren’t familiar with accreditation, in 10 words or less?  

Accreditation ensures students are getting quality education. 

3. Why did you want to get involved with HLC?  

I wanted to work for a non-profit organization that helps the greater good and I enjoyed working in higher education. HLC seemed like a great fit. HLC has given me the opportunity to do meaningful work, which I continue to enjoy doing every day.  

4. What aspects of your background have been particularly helpful in your work with HLC?  

I’ve worked in many different industries, including higher ed and advertising, and I think my varied experience in working with people from all walks has given me perspective and adaptability at HLC. My positions have included serving as Accreditation Coordinator, Decision-Making; Accreditation Manager, Academic Quality Improvement Program (AQIP); and Accreditation Manager, Systems.

5. What have you learned from working with HLC that’s been beneficial to you?   

I’ve recently learned many new IT skills including becoming proficient with the Salesforce platform. I earned my first Salesforce certification in December

6. What has been one of your most memorable experiences working with HLC?  

I organized and attended strategy forums for accredited institutions for HLC’s former AQIP Pathway. It has always been enjoyable for me to be able to spend time with our institutions, peer reviewers and HLC staff, and the AQIP experience has been one of the highlights.

7. What do you like to do outside of the office?  

I love to bake desserts and I’ve taken a few classes at the French Pastry School. I also love to travel. I’ve been to 10 countries and counting. As a cat enthusiast, I’ve rescued a few kittens from the streets and found them loving homes.

8. When you were a kid, what did you want to be when you grew up?  

I wanted to be a mermaid, which turns out isn’t a career. Accreditation seemed like the obvious next best thing.

9. What is your greatest career or life achievement so far?  

Over the past couple of years, HLC has been updating and streamlining our IT systems. I’ve been on the core team assisting with developing new HLC systems including a new internal database and a portal for peer reviewers and institutions called Canopy. The new systems have improved HLC processes tremendously and have been well received by staff, peer reviewers and members. I am particularly proud of my work in this area.

10.  What’s your favorite part of being a member of the HLC community?  

I love serving our many institutions and also enjoy meeting and working with the diverse group of people at HLC. All of us have very different life experiences. Getting to know my HLC colleagues has been interesting and fulfilling.